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Découvrir l’ERP et ses modules de gestion de la chaîne logistique grâce à un parcours d’intégration accompagné
Traiter des tickets de support de niveau 1 à l’aide des procédures et de l’outil de gestion des tickets
Examiner les demandes, documenter vos recherches et tenir les utilisateurs informés jusqu’à leur résolution
Rédiger et exécuter des requêtes SQL simples sous supervision
Contribuer à la mise à jour les guides utilisateurs, la documentation de configuration et les procédures de support
Repérer les problèmes récurrents, proposer des améliorations et transmettre les incidents complexes à l’équipe
Suivre les tâches et les échéances dans l’outil de gestion de projet de l’équipe
Participer à des tests fonctionnels simples sous supervision et consigner les résultats et les anomalies

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Functional Support IT Analyst Assistant - Stage (6 mois) Janvier 2027 (F/H/NB)Ubisoft

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