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Le.La gestionnaire de communauté est principalement chargé.e de soutenir le plan stratégique communautaire élaboré par le.la développeur.euse de communauté de sa marque. Ses responsabilités comprennent la communication avec les joueurs par l’intermédiaire des médias sociaux, la création de contenu communautaire dynamique visant à susciter l’engagement et à informer, ainsi que la collecte des commentaires des joueurs afin de les transmettre au développeur communautaire et aux partenaires interfonctionnels dans le but d’appuyer les améliorations apportées au jeu. Les gestionnaires de communauté doivent posséder une connaissance approfondie des genres et des plateformes de jeu actuels, y compris une maîtrise des pratiques liées aux jeux en tant que service.

CE QUE VOUS FEREZ

Collaborer à la définition et à la mise en œuvre du plan stratégique communautaire, sous la direction du responsable du développement communautaire pour votre ou vos marques spécifiques.
Créer des ressources destinées aux joueurs et du contenu numérique captivant, tels que des guides, des vidéos courtes, des éléments graphiques et du contenu éducatif, qui tirent parti des tendances communautaires et mettent en avant les initiatives clés.
Collaborer avec les équipes de production internes afin de produire les éléments nécessaires à la réalisation des contenus.
Rédiger, réviser et corriger les communications destinées au public afin d’en assurer la lisibilité et la cohérence avec le ton de la marque et ses objectifs clés.
Collaborer avec des partenaires interfonctionnels pour s’aligner sur un calendrier de contenu conçu pour maximiser de façon constante l’engagement sur les canaux de médias sociaux partagés. Surveiller et animer les conversations des joueurs sur ces canaux et d’autres encore.
Bâtir l’identité d’Ubisoft et développer une relation active et engagée avec les joueurs de la communauté de fans. Contribuer à l’élaboration de programmes visant à identifier les influenceurs clés et à tirer parti de ces membres de la communauté pour promouvoir la marque et/ou le jeu auprès de celle-ci.
Évaluer le pouls de la communauté, comprendre ses préoccupations et communiquer l’état de la communauté aux partenaires internes interfonctionnels.
Rédiger des rapports sur les sujets de préoccupation de la communauté, les tendances et les fils de discussion, et partager ainsi que contextualiser les indicateurs d’engagement.
Concevoir et gérer des concours et d’autres événements, et faciliter la remise des prix au besoin.
Collaborer avec le gestionnaire des médias sociaux du portefeuille afin d’analyser le rendement du contenu et d’appliquer les leçons tirées aux futures campagnes de contenu, dans le but de maximiser la portée, les impressions et les interactions.

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CE QUE VOUS APPORTEREZ À L'ÉQUIPE

Expérience dans un poste de gestion de communauté ou de service à la clientèle.
Expérience antérieure en modération des utilisateurs et en gestion des conversations dans un
environnement numérique/en ligne, y compris une expérience de travail avec des forums et des
outils de gestion des médias sociaux.
Solide compréhension des services, des mécanismes et des tendances des médias sociaux, en particulier
Instagram, Twitter/X, TikTok et Discord.
Profil de joueur créatif et averti, à l’aise avec les
communautés en ligne et les médias sociaux.
Excellentes aptitudes en communication requises.
Capacité à s’épanouir dans un environnement hautement dynamique au sein d’une équipe répartie à l’échelle mondiale.
Maîtrise du français

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Gestionnaire de Communauté - Assassin's CreedUbisoft

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